FREQUENTLY ASKED QUESTIONS
COOKIE BOX COLLECTION
What flavour are your sugar cookies?
Our sugar cookies are vanilla shortbread flavour.
How long do your cookies last?
Our sugar cookies have at least 4 weeks shelf life and are best consumed within 2-3 weeks for optimal freshness.
Ingredients / Allergens
Our sugar cookies contain SOY, GLUTEN, DAIRY and may contain traces of NUTS.
For a full list of ingredients please see below:
Vanilla Sugar Cookie
Flour (Wheat), Butter (Dairy), Sugar, Egg Yolk, Vanilla Bean Paste, Salt
Fondant Icing - Contains SOY
How do your sugar cookies come packaged?
Our sugar cookies are packaged in environmentally friendly compostible bags - free from plastic! Each individual cookie is packaged in a clear compostabile plastic bag which is heat sealed for freshness.
Our cookies are then placed into one of our custom designed compostable mailer boxes.
Our HERO packaging pink mailer bags are also compostable.
Can I customise / mix the cookie quotes?
Yes you certainly can! We offer a CUSTOM COOKIE BOX or alternatively you can email us to discuss your deisgn ideas further
Can I customise the colour of the fondant?
Yes! We can colour match almost any colour, however, please note additional charges may apply. Please email us at email@example.com to find out more.
Care and storage
Our sugar cookies are best kept at room temperature in an air tight container.
If the weather is hot or humid we reccommend for someone to be at home/work to receive the cookies.
DO NOT store your sugar cookies in the fridge, they will go soggy!
We offer personalised gift cards with every order.
POSY COLLECTION - ADELAIDE ONLY
What time will my Signature/Double Bundle be delivered in Adelaide?
Our Signature/Double Bundles are delivered between 12pm-5pm (Monday - Friday) on the specified delivery date. We are unable to guarantee specific delivery times as our couriers go via the most efficient route on the day, which helps keep the price of our beautiful bundles down.
If you have a reasonable time request, please include it in the special delivery instructions section on the order page and we will do our best to accommodate. Please keep in mind that we do multiple deliveries each day.
Do you have an order deadline for your Signature/Double Bundles in Adelaide?
Yes! We stop taking orders for same day delivery at 12pm Adelaide time, or earlier if we sell out prior. If you miss the deadline, you will be able to place your order to be delivered the next business day.
Can I place an order for one of your Signature/Double Bundles for a later date?
Yes! You can pre order a Signature/Double Bundle to be delivered one or more days in advance.
Please remember we only deliver on weekdays.
What if no one is home?
If there's nobody home to receive their Signature/Double bundle, we'll do our best to find a discreet and shady spot for them. If you have any special delivery instructions, please let us know on the order page.
Please note if our couriers cannot gain access to the property you will be charged a re-delivery fee on another day. No refunds are provided if our couriers cannot gain access to the property.
Returns and Refunds - Our Signature/Daily Bundles
In the unlikely event that there is an issue with your Signature/Double Bundle, it is not delivered as you have specified, or if any unforseen circumstances arise which are the fault of Sweet Little Blooms, we will refund your purchase price if we are unable to arrange re-delivery of your bundle on another day of your choice.
No refunds will be given if you provide us with the incorrrect address for delivery or we cannot gain access to the propety.
Caring for your flowers
Which suburbs do you deliver to in Adelaide?
SHIPPING - COOKIE BOXES
When will I receive my Cookie Box?
Orders are dispatched on the week day selected by you (please allow a minimum of 24 hours notice).
Orders then take 1-5 business days to arrive. All orders are sent via Express Post.
If you need an order urgently please email us at firstname.lastname@example.org and we'll see what we can do!
Please note that once your order has been dispatched, it is the responsibility of the courier to deliver within a reasonable time frame. We cannot take any responsibility for delayed or lost packages.
Delivery Time Frames for each State
Adelaide Metro - 1-2 Business Days
ACT Metro - 1- 3 Business Days
Brisbane Metro - 1- 3 Business Days
Melbourne Metro - 1-2 Business Days
NT Metro - 1-3 Business Days
Perth Metro - 1-3 Business Days
Sydney Metro - 1-2 Business Days
Tas Metro - 1- 4 Business Days
Where do you deliver?
We deliver our cookie boxes nationwide, across Australia!
*Please note our Posy Collection is only available in Adelaide, South Australia
What if I want more than one cookie box delivered to the same address?
Please email us at email@example.com and we'll organise the best shipping rate we can for you.
Can I track my delivery?
Yes you can! You will receive a confirmation email from us with your tracking details once your order is shipped. You can copy and paste your tracking details into the couriers tracking section of their website to keep up to date with when your order is being delivered.
Do you deliver to PO Boxes?
The recipient didn't receive their cookie box, what should I do now?
Please email us at firstname.lastname@example.org and we will look into it for you.
Please note that on ordering any cookie box you are agreeing to Authority to Leave. This means the courier will leave the box at the front door or in a place deemed safe. Once items are left by the courier, we cannot take any responsibility for parcels that go missing. It is also your responsibility to input the correct address and recipient, we cannot take any responsibility for incomplete or incorrect addresses.
I'd like my cookie box to arrive on a specific date, is that possible?
Absolutely! Please email us at email@example.com before you order to ensure we can have the cookie box arrive by the required date.
Please note that whilst we always try our best to make to ensure orders arrive on the day you've requested, once it is in the couriers hands, it is up to them to deliver within the time frames they have given us. We cannot take any responsibility for cookie boxes arriving late.
How much is shipping?
All cookie boxes are sent via Express Post at a cost of $10.00 per cookie box.