FREQUENTLY ASKED QUESTIONS

COOKIE BOX COLLECTION

What flavour are your sugar cookies?


Our sugar cookies are vanilla shortbread flavour.




How long do your cookies last?


Our sugar cookies have at least 4 weeks shelf life and are best consumed within 2-3 weeks for optimal freshness.




Ingredients / Allergens


Our sugar cookies contain SOY, GLUTEN, DAIRY and may contain traces of NUTS.

For a full list of ingredients please see below:

Vanilla Sugar Cookie

Flour (Wheat), Butter (Dairy), Sugar, Egg Yolk, Vanilla Bean Paste, Salt

Fondant Icing - Contains SOY




How do your sugar cookies come packaged?


Our sugar cookies are packaged in environmentally friendly compostible bags - free from plastic! Each individual cookie is packaged in a clear compostabile plastic bag which is heat sealed for freshness.

Our cookies are then placed into one of our custom designed compostable mailer boxes.

Our HERO packaging pink mailer bags are also compostable.




Can I customise / mix the cookie quotes?


Yes you certainly can! We offer a CUSTOM COOKIE BOX or alternatively you can email us to discuss your deisgn ideas further




Can I customise the colour of the fondant?


Yes! We can colour match almost any colour, however, please note additional charges may apply. Please email us at hello@sweetlittleblooms.com.au to find out more.




Care and storage


Our sugar cookies are best kept at room temperature in an air tight container.

If the weather is hot or humid we reccommend for someone to be at home/work to receive the cookies.

DO NOT store your sugar cookies in the fridge, they will go soggy!




Gift Cards


We offer personalised gift cards with every order. If you are sending your cookie box as a gift, please ensure you include your name on the message for the card at checkout so the lucky recipient knows who their sweet little surprise is from!





POSY COLLECTION - ADELAIDE ONLY

What time will my Signature/Double Bundle be delivered in Adelaide?


Our Signature/Double Bundles are delivered between 12pm-5pm (Monday - Friday) on the specified delivery date. We are unable to guarantee specific delivery times as our couriers go via the most efficient route on the day, which helps keep the price of our beautiful bundles down.

If you have a reasonable time request, please include it in the special delivery instructions section on the order page and we will do our best to accommodate. Please keep in mind that we do multiple deliveries each day.




Do you have an order deadline for your Signature/Double Bundles in Adelaide?


Yes! We stop taking orders for same day delivery at 12pm Adelaide time, or earlier if we sell out prior. If you miss the deadline, you will be able to place your order to be delivered the next business day.




Can I place an order for one of your Signature/Double Bundles for a later date?


Yes! You can pre order a Signature/Double Bundle to be delivered one or more days in advance.

Please remember we only deliver on weekdays.




What if no one is home?


If there's nobody home to receive their Signature/Double bundle, we'll do our best to find a discreet and shady spot for them. If you have any special delivery instructions, please let us know on the order page.

Please note if our couriers cannot gain access to the property you will be charged a re-delivery fee on another day. No refunds are provided if our couriers cannot gain access to the property.




Returns and Refunds - Our Signature/Daily Bundles


In the unlikely event that there is an issue with your Signature/Double Bundle, it is not delivered as you have specified, or if any unforseen circumstances arise which are the fault of Sweet Little Blooms, we will refund your purchase price if we are unable to arrange re-delivery of your bundle on another day of your choice.

No refunds will be given if you provide us with the incorrrect address for delivery or we cannot gain access to the propety.




Caring for your flowers


Flowers are delicate and do need some care! Keep your pretty blooms in a cool spot and away from direct sunlight and change the water (fresh, room temperature water) and re-trim the stems every two days. Flower life can vary, so remove any faded blooms and let your remaining flowers shine! If for any reason (excluding extreme weather) they last less than 3 days or you’re not satisfied with the order, please let us know immediately so that we can do our very best to help.




Which suburbs do you deliver to in Adelaide?


To avoid disappointment please don't order for a suburb that isn't listed without checking with us first. We deliver to the following: *Suburbs are listed in alphabetical order. A Adelaide, Alberton, Albert Park, Allenby Gardens, Angle Park, Athol Park, Ascot Park, Ashford , Athelstone, Auldana B Banksia Park, Beaumont, Bedford Park, Belair, Bellevue Heights, Beverley, Beulah Park, Birkenhead, Black Forest, Blackwood, Blair Athol, Bowden, Brahma Lodge, Brighton, Broadview , Brompton, Brooklyn Park, Burnside C Camden Park, Campbelltown, Cavan, Cheltenham, Clarence Gardens, Clarence Park, Clearview, Clovelly Park, College Park, Colonel Light Gardens, Collinswood, Coromandel Valley, Craigburn Farm, Croydon Cowandilla, Cumberland Park D Darlington, Daw Park, Dernancourt, Devon Park, Dry Creek, Dover Gardens, Dudley Park, Dulwich E Eastwood, Eden Hills, Edwardstown, Enfield, Erindale, Ethelton, Evandale, Everard Park, Exeter F Fairview Park, Felixstow, Ferryden Park, Findon, Firle, Fitzroy, Flinders Park, Forestville, Frewville, Fulham, Fulham Gardens G Gepps Cross, Gilberton, Gilles Plains, Gillman, Glandore, Glanville, Glenalta, Glenelg, Glenelg North, Glenelg South, Glengowrie, Glen Osmond, Glenside, Glenunga, Glynde, Golden Grove, Goodwood, Grange, Greenacres, Green Fields, Greenwith, Gulfview Heights H Hackney, Hampstead Gardens, Hawthorndene, Hazelwood Park, Heathpool, Hectorville, Hendon, Henley Beach, Henley Beach South, Highbury, Hillcrest, Hilton, Hindmarsh, Holden Hill, Hope Valley, Hove, Hyde Park I Ingle Farm J Joslin K Kensington, Kensington Gardens, Kensington Park, Kent Town, Keswick, Kidman Park, Kilburn, Kilkenny, Kings Park, Kingswood, Klemzig, Kurralta Park L Largs Bay, Largs North, Leabrook, Lightsview, Linden Park, Lockleys, Lower Mitcham, Lynton M Manningham, Mansfield Park, Magill, Malvern, Marden, Marion, Marleston, Mawson Lakes, Marryatville, Maylands, Medindie, Medindie Gardens, Melrose Park, Mile End, Millswood, Mitcham, Mitchell Park, Modbury, Modbury North, Morphettville, Mount Osmond, Myrtle Bank N Nailsworth, Netherby, Netley, New Port, Newton, North Adelaide, North Brighton, North Haven, Northfield, Northgate, North Plympton, Norwood, Novar Gardens O Oakden, Oaklands Park, Osborne, Ottoway, Outer Harbor, Ovingham P Panorama, Parafield, Parafield Airport, Parafield Gardens, Para Hills, Para Vista, Park Holme, Paradise, Pasadena, Payneham, Pennington, Peterhead, Plympton, Plympton Park, Pooraka, Port Adelaide, Prospect Q Queenstown R Redwood Park, Regency Park, Renown Park, Richmond, Ridgehaven, Ridleyton, Rose Park, Rosewater, Rosslyn Park, Rostrevor, Royal Park, Royston Park S Salisbury, Salisbury Downs, Salisbury East, Salisbury Heights, Salisbury North, Salisbury Park, Salisbury Plain, Salisbury South, Seacombe Gardens, Seacombe Heights, Seaton, Sefton Park, Semaphore, Semaphore Park, Semaphore South, Skye, Somerton Park, South Brighton, South Plympton, Springfield, St Agnes, St Clair, St Marys, St Georges, St Morris, St Peters, Stepney, Stonyfell, Sturt, Surrey Downs T Taperoo, Tea Tree Gully, Tennyson, Teringie, Thebarton, Thorngate, Toorak Gardens, Torrens Park, Torrensville, Tranmere, Tranmere North, Trinity Gardens, Tusmore U Underdale, Unley, Urrbrae V Vale Park, Valley View, Vista W Walkerville, Walkley Heights, Warradale, Warradale North, Waterfall Gully, Wattle Park, Wayville,Welland, West Beach, Westbourne Park, West Croydon, West Hindmarsh, West Lakes Shore, West Lakes, West Richmond, Windsor Gardens, Wingfield, Woodforde, Woodville, Woodville Gardens, Woodville North, Woodville Park, Woodville South, Wynn Vale Y Yatala Vale





SHIPPING - COOKIE BOXES

When will I receive my Cookie Box?


Orders are dispatched on the week day selected by you (please allow a minimum of 24 hours notice).

Orders then take 1-5 business days to arrive. All orders are sent via Express Post.

If you need an order urgently please email us at hello@sweetlittleblooms.com.au and we'll see what we can do!

Please note that once your order has been dispatched, it is the responsibility of the courier to deliver within a reasonable time frame. We cannot take any responsibility for delayed or lost packages.




Delivery Time Frames for each State


Shipping to:

Adelaide Metro - 1-2 Business Days

ACT Metro - 1- 3 Business Days

Brisbane Metro - 1- 3 Business Days

Melbourne Metro - 1-2 Business Days

NT Metro - 1-3 Business Days

Perth Metro - 1-3 Business Days

Sydney Metro - 1-2 Business Days

Tas Metro - 1- 4 Business Days




Where do you deliver?


We deliver our cookie boxes nationwide, across Australia!

*Please note our Posy Collection is only available in Adelaide, South Australia




What if I want more than one cookie box delivered to the same address?


Please email us at hello@sweetlittleblooms.com.au and we'll organise the best shipping rate we can for you.




Can I track my delivery?


Yes you can! You will receive a confirmation email from us with your tracking details once your order is shipped. You can copy and paste your tracking details into the couriers tracking section of their website to keep up to date with when your order is being delivered.




Do you deliver to PO Boxes?


NO.




The recipient didn't receive their cookie box, what should I do now?


Please email us at hello@sweetlittleblooms.com.au and we will look into it for you.

Please note that on ordering any cookie box you are agreeing to Authority to Leave. This means the courier will leave the box at the front door or in a place deemed safe. Once items are left by the courier, we cannot take any responsibility for parcels that go missing. It is also your responsibility to input the correct address and recipient, we cannot take any responsibility for incomplete or incorrect addresses.




I'd like my cookie box to arrive on a specific date, is that possible?


Absolutely! Please email us at hello@sweetlittleblooms.com.au before you order to ensure we can have the cookie box arrive by the required date.

Please note that whilst we always try our best to make to ensure orders arrive on the day you've requested, once it is in the couriers hands, it is up to them to deliver within the time frames they have given us. We cannot take any responsibility for cookie boxes arriving late.




How much is shipping?


All cookie boxes are sent via Express Post at a cost of $10.00 per cookie box. Cookie boxes are sent out on the date as requested by you when ordering - please note we can only post the cookie boxes on weekdays and a minimum of 24 hours notice is required. If you are after an urgent order, please feel free to email us at hello@sweetlittleblooms.com.au to see how we can assist you. Please allow 1-2 business days once the cookies have been posted.





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